FAQ
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
Yes! If you're not completely happy with our order, we accept returns and exchanges with 30 days of delivery on unworn, unwashed items with tags attached. Please visit our Return Policy page for details.
How do initiate a return?
To initiate a return, please email us at petalandpinebabyco@gmail.com.
How do I exchange an item?
To exchange an item, please contact us at petalandpinebabyco@gmail.com so we can make sure the size or style you are looking for is in stock in our store.
What if my items are damaged or defective?
If your items are damaged or defective, please contact us so we can remedy the situation. This must be reported within 10 days of delivery. Contact us at petalandpinebabyco@gmail.com
Shipping
How long will shipping take?
Orders typically ship within 2-4 business days. Delivery times vary based on location, but most U.S. orders arrive within 5-7 business days after shipping.
Do you offer free shipping?
We offer free shipping on orders over $75.
What are your shipping prices?
Shipping price is calculated at checkout.
Products
What Kind of Fabrics Do You Use?
At Petal & Pine Baby, we use premium bamboo viscose blends that are buttery-soft, breathable, and naturally hypoallergenic. Our fabrics are OEKO-TEX® certified, ensuring they’re safe for sensitive baby skin while also being eco-friendly and sustainable.
Is bamboo fabric safe?
Yes! Bamboo viscose is naturally hypoallergenic, temperature-regulating, and moisture-wicking. It helps keep little ones cool in the summer and cozy in the winter, making it ideal for delicate skin.
What sizes do you sell?
Currently we sell sizes Newborn to 12 months. As our business grows we will begin selling into Toddler sizes!
